TERMS OF SERVICE:  When Mike and I (Scott) opened this business we set out to be the reptile store that we as advanced hobbyists would buy from.  We are proud of the animals we sell.  Our policy is satisfaction based. We guarantee your satisfaction. It's that simple. We will put healthy honestly represented animals in the box when we ship. You'll be getting what you expect. All we ask is if you are for some extraordinary reason unsatisfied that you tell us what you want us to do. If we do not feel taken advantage of then we will in all likelihood do what you ask. We have so few problems that this is a cheap way to buy a good reputation. All claims MUST be made within 48 hours of the animals' arrival. No guarantees on discounted animals. 

Please note: Do to a series of recent attempts to renegotiate prices after receipt of shipment we have added the following to our satisfaction policy. We will not re-negotiate prices after you have received the animal(s). If you are unsatisfied then we will ask you to return the animal(s). If you do not return them then you will be deemed satisfied. If they are worth keeping then they are worth the full price paid. We do not pay for vet visits other than our own here in Southern California. We will not knowingly ship an animal that needs a vet visit. 

ALL WARRANTIES VOID ON DISCOUNTED ANIMALS:Our satisfaction based guarantee is the best in the business. It is not reasonable to ask for this AND ask for better prices. The satisfaction guarantee costs something. It is part of our asking price.

NOT RESPONSIBLE FOR CARRIER ERROR: We cannot be held responsible for carrier error. However, we do offer an insurance program that covers the animals against ALL perils during transit, door to door. The fee is 3% for this coverage. Orders under $250 are $7.50 flat rate for the coverage. We believe we are the only store offering this type of coverage. Please compare this to the policies of other dealers before you choose a vendor.

SOMEONE MUST BE PRESENT TO SIGN FOR THE PACKAGE: We are not responsible if nobody is available to sign for the package. Shipment dates are prearranged based upon weather and your availability to sign for the package. If nobody is present to sign for the package the carrier will retry the next day. If this happens all insurance, and guarantees are void. 

REGARDING OUR PHOTOGRAPHS:  We try as much as we can to provide accurate photographs of the animals we sell. We use a Sony Mavica FD-73 Nikon Coolpix 3200 and generally save the file directly to disk. While contrast may be adjusted to make the image more viewable, we never adjust color. The color you see is the color chosen by electronics between the animal and you based upon the binary file we generate. That means our camera, our computer, our monitor, your computer, and your monitor all have a play in what color you see. We try to use images that look to our eye on our monitor like the animal you are buying. We have found from experimentation that some of our images look different on different monitors. It may be due to the settings or possibly the software correction provided by image programs such as "Photoshop". So far everyone has been happy with the images and animals we ship. We hope you are too!

METHODS OF SHIPPING: We currently employ Federal Express as our carrier.  The service is called "Priority Overnight".  This is overnight, door to door service.  Deliveries at your home or office are generally before 10:30AM local time.  Shipping costs starts at $46.  For larger or heavier animals we use the airlines for domestic shipment of animals too large for Fedex.  We are TSA certified and generally use United Airlines or Delta air cargo. Because of our TSA certification we are able to use other airlines if the need arises.

INTERNATIONAL:  Most of the animals we sell may be shipped worldwide.  Keep in mind that international shipping fees generally start at US$360.  We have a minimum order for export.  This minimum is normally US$2500.  Smaller orders require a US$350 export service fee.  CITES permits now cost US$200 per species for the application.  A US$55 export inspection fee will apply for every export.  We are exporting on a regular basis.

We look forward to doing business with you.